I sent an email after receiving the product. We are either missing the bottom portion to hold the water in the cylinder or the product details lead got to believe your get this piece and you don't. My step daughter cannot use the product right now. I need the additional puce but my email has gone unanswered. Can someone please respond.
Dear Kim, It looks like you placed your purchase for the Rinse Cup Expansion pack - which comes with 2 additional replacement Tube Cores and a Jumbo Brush holding collar. The attached graphic should help explain this!